IT Support

 

Snedecor 2123 - STAT IT Support OfficesPage Contents
Contact
News
Statistical Software
Resources and Tools

Contact

515-294-6609 - Student IT Technicians - Snedecor

For support requests, contact stat-tech@iastate.edu,  please do not email IT personnel directly. 

Contact via WebEx: https://iastate.webex.com/meet/mbrekke


News

Latest News: If you are having issues with Adobe Acrobat Licensing try logging into Creative Cloud it might require an update and a log out & back in again.

Adobe Sign: This link will let you request access to Adobe Sign. 
 

[Software Center (Windows) and Self Service (Mac) are only available to ISU owned computers.].

  • 2024.09.26 RStudio Desktop 2024.09.0-375 is available via Software Center
  • 2024.7.10 R 4.4.1 is available via Software Center & Self Service
  • 2024.7.10 RStudio Desktop 2024.04.2-764 is available via Software Center & Self Service
  • 2024.7.8 JMP 17.2 License Update 2024-2025 is available via Software Center & Self Service
  • 2024.5.8 SAS License Update 2024-2025 is available via Software Center
  • 2024.5.3 RStudio Desktop 2024.04.0-735 is available via Software Center
  • 2024.5.3 RTools 4.4 is available via Software Center
  • 2024.5.2 R 4.4 is available via Software Center
  • 2024.3.19 RStudio Desktop 2023.12.1-402 is available via Software Center
  • 2024.3.6 R 4.3.3 is available via Software Center 
  • 2023.11.27 R 4.3.2 is available via Software Center & Self Service 
  • 2023.11.13 RStudio 2023.09.1-494 is available via Software Center
  • 2023.10.13 Matlab R2023b is available via Software Center & Self Service
  • 2023.10.13 JMP 17.2 available via Software Center & Self Service
  • 2023.7.1 RTools 4.3 is available via Software Center
  • 2023.6.21 R 4.3.1 is available via Software Center & Sefl Service(JAMF)
  • 2023.6.20 SAS 9.4.8 is available via Software Center
  • 2023.6.15 Updated SAS 9.4 Licenses deployed to All STAT Windows Computers & Servers via Software Center
  • 2023.6.15 Updated JMP 17 & Licenses Deployed to All STAT Computers & Servers via Software Center & JAMF
  • 2023.6.15 RStudio 2023.06.0+421availble via Self Service(JAMF)
  • 2023.5.7 R 4.3.0 is available via Self Service 
  • 2023.4.14 RStudio 2023.03.0+386 is available via Software Center
  • 2023.4.14 JMP Pro 17.1 is available via Software Center & Self Service
  • 2023.4.14 R 4.2.3 is available via Software Center
  • 2023.4.6 Matlab R2023a is available via Software Center & Self Service
  • 2023.3.22 Python 3.11.2 is available via Software Center
  • 2023.3.22  Notepad++ 8.48 is available via Software Center
  • 2023.3.20 RStudio 2022.12.0+353 is available via Self Service & Software Center
  • 2022.11.10 RStudio 2022.07.2+576 is available via Software Center
  • 2022.10.25 R 4.2.2 is available via Software Center
  • 2022.10.21 Matlab R2022b is available via Software Center
  • 2022.8.19 Panopto Recorder 12.0.1 is available via Software Center
  • 2022.8.19 RStudio 2022.07.31+554 is available via Software Center & Self Service
  • 2022.7.13 MatLab R2022a is available via Software Center
  • 2022.6.28 RStudio 2022.02.3+492 is available via Self Service
  • 2022.6.28 R 4.2.1 is available via Self Service
  • 2022.6.28 JMP Pro 15.2 & 16.2 License Updates available via Self Service
  • 2022.6.24 RStudio 2022.02.3+492 is available via Software Center
  • 2022.6.24 R 4.2.1 is available via Software Center
  • 2022.6.24 SAS 9.4 License has been deployed via Software Center
  • 2022.6.10 JMP Pro 15.2 & 16.2 License Updates available via Software Center
  • 2022.5.9 RStudio 2022.02.2+485 is available via Software Center
  • 2022.5.5 RStudio 2022.02.2+485 for 10.15 - 12 UNIVERSAL is available via Software Center
  • 2022.4.8 RStudio 2022.02.1+461 for 10.15 - 12 UNIVERSAL is available via Software Center
  • 2022.4.8 R 4.1.3 is available via Self Service
  • 2022.4.6 RStudio Desktop 2022.02.1+461 is available via Software Center
  • 2022.4.6 R 4.1.3 is available via Software Center
  • 2022.4.6 JMP Pro 16.2 is available via Software Center
  • 2022.1.26 JMP Pro 16.2 Updaters are available via Software Center
  • 2022.1.13 RStudio Desktop 2021.09.2+382 is available via Software Center & Self Service
  • 2021.11.9 RStudio Desktop 2021.09.0+351 is available via Self Service
  • 2021.11.9 R 4.1.2 is available via Self Service
  • 2021.11.8 RStudio Desktop 2021.09.0+351 is available via Software Center
  • 2021.11.5 R 4.1.2 is available via Software Center
  • 2021.8.26 Python 3.96 is available via Software Center
  • 2021.8.16 R 4.1.1 is available via Software Center & Self Service
  • 2021.8.16 JMP Pro 16.1 Updaters are available via Software Center & Self Service
  • 2021.6.29 SAS 9.4 TS1M7 is available via Software Center
  • 2021.6.29 Python 3.91 is available via Software Center
  • 2021.6.29 RStudio 1.4.1717 is available via Software Center & Self Service
  • 2021.4.13 R 4.0.5 is available via Software Center and Self Service
  • 2021.3.29 JMP PRO 16 is available via Software Center and Self Service
  • 2021.3.8 R 4.0.4 is available from Self Service
  • 2021.3.8 RStudio 1.4.1106 is available from Self Service
  • 2021.3.5: R 4.0.4 for Windows is available from Software Center
  • 2021.3.5: RStudio 1.4.1106 is available from Software Center
  • 2020.12.8: R 4.0.3 for Windows is available from Software Center
  • 2020.12.8: RStudio 1.3.1093 is available from Software Center
  • 2020.12.8: RTools 4.0 is available from Software Center
  • 2020.7.1: R 4.0.2 for Windows is available from Software Center
  • 2020.7.1: JMP PRO 15.1 updater is available with new licensing via Software Center
  • 2020.7.1: RStudio 1.3.959 has been installed via Software Center
  • 2020.1.8: R 3.6.2 for Windows is available from Software Center
  • 2019.10.31: JMP PRO 15 is available via Software Center, Self Service and http://jmp.stat.iastate.edu
  • 2019.8.21:
    •  JMP PRO 14.3  updaters are available from both Software Center and Self Service
    • Box Drive 2.8.207 is available from Software Center
  • 2019.5.23 Sunset of ISU Public Websites EOL ISU Public Sites
  • 2019.5.15 The Papercut server has been upgraded to PapercutMF 19.0.3 
    • 32-bit clients are no longer supported with PapercutMF 19.  PaperCut Client 18.3.8 is the last 32-bit client that exists – it will work for now, but will not receive future patches or updates. 
  • 2019.3.29: MatLab R2019a is available from Software Center.
  • 2019.3.27:
    • Box Drive 2.4.153 is available from Software Center.
    • MatLab R2019a is available from Software Center.
  • 2019.3.14:
    • R for Windows 3.5.3 is available from Software Center and Self Service.
    • Top Hat Presentation Tool 0.0.1.0 is available from Software Center.
  • 2019.2.28: Google Drive File Stream 29.1.81.1927 is available from Self Service.
  • 2019.2.27: Google Drive File Stream 29.1.81.1921 is available from Software Center.
  • 2019.2.22: the following software are available from Software Center.
    • Git for Windows 2.20.1
    • VirtualBox 6.0.4 (x64) and VirtualBox Extension Pack for 6.0.4
    • VcXsrv Windows X Server 1.20.1.4
  • 2019.2.20: Tophat Presenter Tool 6.2 is available from Self Service.
  • 2019.2.11: Update your iPhone now to fix FaceTime security flaw. 
  • 2019.2.8: If you are running Thunderbird as mail client on Linux, please go to Evolution Mail (Linux Users) page on how to set up Evolution mail with MFA.
  • 2019.2.7: WinSCP 5.13.7, Box Drive 2.3.175, and Box Tools 4.5.1.537 are available from Software Center.
  • 2019.2.5:
    • JMP PRO 14.2 is available from both Software Center and Self Service.
    • Notepad++ 7.6.3 is available from Software Center.

Archive News: IT Support Archive News


Statistical Software

File downloads and installation instructions for SAS and JMP can be found here. Both installers are quite large so please make sure you are using the best connection you have access to.

SAS

JMP

More statistical software


Resources and Tools

Servers 

Statistics IT maintains several Windows servers in support of computing labs and research. We are using the Slurm resource management system to balance job distribution across research servers. Information can be found here on our Statistics Slurm page, while more general information and examples can be found on Slurm's website or the LAS Research IT site.

Linux Server Resources

VPN

Connecting to ISU's VPN is necessary for off-campus access to many network resources. A guide for downloading and connecting via the recommended client is available from ITS.

Printing

Several printers are available in Snedecor and Gilman Halls for general use. Printing for teaching purposes should be coordinated through Denise Riker.

Room Scheduling

Conference rooms and computer labs of many sizes can and should be reserved in advance. Calendars and a reservation form can be found at the link. When you are done with a room make sure the projector is turned off!

Laptop Reservation

A small selection of laptops and tablets are available for reservation for teaching purposes.

HPC Resources

Statistics department personnel have access to multiple HPC clusters at ISU for research processing purposes. Please contact stat-tech@iastate.edu for more information. Once your account has been created, please "ssh <netid>@condo2017.its.iastate.edu" with your NetID and an email will be sent to you with further access instructions (or visit https://www.hpc.iastate.edu/guides/scslab/access-and-login).

Data Storage Space (LSS)

To back up your research data, the Research IT provides Large Scale Storage (LSS) research file storage service for faculty and staff.  Detail information can be found from https://researchit.las.iastate.edu/large-scale-storage-lss.

Computer Labs

Statistics maintains three computing labs in Snedecor Hall and one in Gilman Hall. Labs are available for public use whenever the buildings are open and a class in not in session. For more information on specific labs click the link above, and for reservation or scheduling use the Room Reservation system.

Graduate Student IT Orientation

Incoming graduate students attend an orientation session led by departmental IT staff that familiarizes them with a variety of computing resources available to the department.

Adobe Creative Cloud Desktop Application

Adobe Creative Cloud license is changed from serializing to naming license.  For all faculty/Staff, please use Adobe Creative Cloud Desktop Application program to install Adobe Creative Cloud products. Please check the Adobe Creative Cloud Desktop Application to see the instructions.

CyBOX

CyBox is the cloud space provided by ISU.  You can find more information how to mount the CyBox storage space.

CyBOX vs LSS

This shows the comparison of CyBox vs LSS (Large Scale Storage).

Password Management

It is important to update your password regularly to protect your information and university data. 

Canvas

Okta

Mapping network drives